It was very exciting to see the Magnetic Plate for the Stampin' Cut & Emboss Machine re-released this year. However, there appears to be a difficulty that is causing the plate layers to separate. Unfortunately, the Magnetic Plate will no longer be available for purchase at this time.
Because the quality of the Magnetic Plate does not meet the standard of quality that Stampin' Up! expects, Stampin' Up! is stopping the sale of the Magnetic Plate immediately and placing the development of the Mini Magnetic Plate on hold.
Stampin' Up! is issuing refunds for those that have purchased the relaunched Magnetic Plate to the same method of payment used to purchase the Magnetic Plate. If a demonstrator purchased the Magnetic Plate for you (for example, if you used a check or cash at a workshop), please, contact your demonstrator about receiving a refund.
Stampin' Up! made this announcement today about the relaunch of the Stampin' Cut & Emboss Machine's Magnetic Plates.
"As you may know, we’ve been eagerly anticipating the relaunch of the Magnetic Cutting Plate for some time. After redesigning and rigorously testing the plate, we felt that we had a successful model for a relaunch of the product. Unfortunately, we’re now finding that with mass production, a defect in the manufacturing process is causing the plate layers to separate after use. This is not an issue we’ve experienced in the past and we are currently working with our manufacturer to determine its cause.
After extensive additional testing (and fair amount of heartbreak), we’ve determined that the relaunched Magnetic Cutting Plate does not meet the standard of quality that we expect for our products. As a result, we have made the decision to turn this item off (effective immediately) for the foreseeable future. Additionally, we will be putting the development of our Mini Magnetic Cutting Plate on hold.
We stand by our offering of the highest quality products, so if you or your customers purchased the Magnetic Cutting Plate (item 161128), you will be issued a refund within 45 days, regardless of whether you’ve encountered issues with the product. If you ordered the Magnetic Cutting Plate but have not received it yet, you will still receive the product as well as a refund. Please do not contact Demonstrator Support for your refund, as it will be automatically issued to your original form of payment. If you paid for any orders on behalf of your customers, you are responsible for reimbursing those customers.
We share in your disappointment and frustration. Please, do not try to repair or alter defective plates, as they may damage the machine. If you would like to improve the alignment of your open dies and stamps without a Magnetic Cutting Plate, you can use temporary adhesives such as washi tape, masking tape, or Post-it Notes to secure your die and paper together before running them through the machine.
Thank you for your understanding and we apologize for any inconvenience this may have caused."
This is heartbreaking news, for sure, but I have confidence in Stampin' Up! and that they are making the best decision about the Magnetic Plate.
If you have any questions about the Magnetic Plate update, please, contact me. I am happy to answer your stamping questions!
Beth
